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Customer Relationship Management
This
solution series enable the entire virtual selling team to use processes that
help drive more business. It is highly customizable, making it easy to tailor to
any organization with sales, marketing and service practices. Besides being a
complete CRM solution, Microsoft CRM offers seamless integration with Microsoft
Great Plains Back Office.
With Microsoft CRM, users will be able to focus on several key areas:
Opportunity Management: Business will be able to sell more by focusing on
the right opportunities and tracking critical opportunity information.
Account Management: Target new accounts and build deeper relationship
with existing accounts.
Contact Management: Track and profile contacts, understand their
influence on others and communicate quickly and easily.
Activity Management: Ensure that no customer commitments are overlooked,
manage complex tasks and delegate actions to others.
Expense Reporting: Reduce errors and streamline processes to create and
approve expense reports.
Sales Reporting: Automatically generate reports to share key sales data
with management, team members or channel partners.
Users benefit from its flexibility in reporting and ability to customize and
personalize tools. The deep integration between Microsoft CRM and the Microsoft
Great Plains solutions ensures a 360-degree view of a business and its
customers.
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